Usacomplaints.com » Telecommunications » Complaint / Review: Charter Communications - Terrible customer service. #302421

Complaint / Review
Charter Communications
Terrible customer service

I called Charter to change an appointment. However, since the rep said I wasn't listed on the account I couldn't make any changes. They let me make changes in the first place, the reason the technician was coming out. So the CSR explained that the tech would come out but couldn't make changes because the changes shouldn't have been authorized and I couldn't change the appointment. All the CSR could say was that she was sorry and would not answer any questions and told me that I wasn't listening to her and then hung up on me. Alice should not be working anywhere if she has to deal with the public.


Offender: Charter Communications

Country: USA   State: California

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google