Sprint refuses to replace my wife's phone even after we have payed years of insurance to cover a replacement phone. They refuse to replace my wife's phone with a a phone that works. They have repeatedly dropped calls while we were trying to resolve these issues. We were constantly put on hold for hours and then hung up on by customer reps. Sprint made changes to our phone plan without our knowledge or approval. Refused to let us out our contract even after they violated the terms. Sprint has been illegal charging us for services we never wanted or use. We Need Help, Sprint is illegally charging us for services not rendered.
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