Registered for Vonage telephone support in December.
Obtained their device and directions for service.
Despite following a closed directions precisely, the Vonage device couldn't triggered.
Called Vonage tech support team.
They walked me through the service process. At the conclusion of the directions, I'd NO dial-tone WITH NO telephone support.
Vonage tech support team mentioned that the specialist would need to be delivered to my house. I planned a scheduled appointment evening together.
No specialist turned up at my house on that evening.
I called-up Vonage to shut my bill.
The Vonage rep mentioned that I'd need to return the Vonage device before my consideration might be shut.
I delivered back the Vonage device, after which named Vonage to verify delivery.
The Vonage rep established that my device had appeared again at Vonage on January 8.
Within less than 30 days Vonage had billed my charge card again & for $50.00.
I called Vonage as well as their consultant mentioned that return of the Vonage device is essential to shut a Vonage consideration, although not adequate. She stated that I also needed to contact Vonage to shut my bill. Since I'd not named Vonage after confirming that Vonage had obtained my delivered device, my bill kept available. Consequently, based on the Vonage consultant it created no distinction that I'd NO device WITH NO telephone support from Vonage. She stated that I had been nevertheless required to pay for Vonage.
I asked her why the return of the Vonage device didn't instantly shut my bill.
She stated that Vonage views that to be always a "change in acount standing" providing you with NO cause to shut a merchant account. Quite simply, Vonage views that the delivered device, which obviously removes all chance of Vonage telephone support, offers NO reasons for discontinued service and account closing. Since my acccount stayed "available", Vonage subsequently billed absent against my charge card, against that they posted another $89.00 in costs AFTER getting my device back.
I went over-all these specific things having a Vonage consultant, and all she stated again and again again was, "We demand against all available balances whether telephone support is supplied or not. That's rigid Vonage plan. It's your problem. You ought to have named to shut your consideration after returning your device."
I then asked the Vonage consultant why Vonage didn't shut my consideration after getting back my device. She stated, "Based On Vonage plan, consideration closing is just a client obligation. You didn't shut your consideration. It's your problem."
Vonage extends the legal fraud described above to intentionally devote credit card fraud against former customers. What vonage does is no error, no incident. Vonage administration has calculated that vonage may acquire huge amount of money more from discontinued clients simply by blaming them for not contacting vonage again after returning their modems to vonage.
Vonage can be a legal, legal, legal organization that must be released of enterprise.
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