TracFone Nationwide Prepaid Wireless
Www.tracfone.com
I had a Nokia TracFone. When I tried to extend the service date, I was informed that the phone was DEFECTIVE.
I phoned & after being on hold for hours — and was told I would receive a new phone. I was also told that I would be given the 70 minutes that were left on my defective phone as well as my old phone number. I DID receive the phone, but close to ZERO minutes and a new phone number. Also: I have to charge it EVERY DAY.
I phoned TracFone DOZENS of times and sent the company NUMEROUS e-mails. I received no response. Today, after TWO WEEKS, I finally reached TracFone. First, I talked to an "Astrid." When I asked her her employee number, she HUNG UP.
Then, I talked to a woman named Lidia who had problems spelling her own name and didn't understand much English. I told her I needed my phone today and she insisted on sending me a new phone. She gave me a Reference no. 9722187997 & for a new phone although I said I needed to activate the other one TODAY.
When I asked for a supervisor, she said "you stupid" and then hung up. It is IMPOSSIBLE to reach these incompetents other than a toll-free number that is always busy.
These people are truly SCUM of the earth.
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