Asurion cell phone insurance. I bought the insurance for my five Verizon Wireless phones. And one of my phones got damaged so I called the insurance who told me that my phone was not in stock but that they would send a comparable model. So, when it came it was the cheapest piece of garbage phone I had ever seen. I called Verizon and asked if this phone was comparable to mine and Verizon told me that it didn't even come close to my phone. They said that they don't even really carry it in their stores because it's such a lousy phone. So I called the insurance company and after admitting that they just compare features to see if they are somewhat comparable and don't compare price at all, which just tells me that they did know they were sending me a substandard phone. They finally agreed that they would take this piece of garbage phone back and I would do without a phone until mine got off back order, but it would cost me an extra $20 reshipping fee! Excuse me?
They try to pull one over on me and when I call them on it they try to charge me for it? I don't think so!!!
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