J2 Global Link "Criticism"
6922 Hollywood Blvd. Suite 500
Hollywood, CA 90028
Main Phone: (323) 843-9301
Criticism Explanation - Published 5-10
Available unique fax consideration (623) 321-8XXX on 10/05/06. On March 27 two new fax numbers were available in error. Because it is just a yearly agreement. J2 Link cost twice for that March faxes. $170.53 x-2. T link is only going to credit me $311.06 rather than the $341.06. It gets worse J2 chose to shut the whole consideration. Today, my unique fax number I just applied it for six months which is no further productive. Based on John H (Customer support Mgr.) It's traditional whenever a challenge it's available along with a credit it's use for somebody or program to shut the whole consideration. To reactivate my consideration they would like to cost me $10.00 to reopen my unique fax amount plus $15 x-2 for that utilization of the prior fax numbers available by mistake along with a $10 x-2 for reactivating both figures Though we currently negotiate the problem of each fax numbers that where available in error.
J2 Reaction
The $30 bucks not returned in the two yearly fax numbers the client put into the consideration was for the Service costs. It's a onetime $15.00 per quantity cost and it is non refundable except in a few conditions. The main reason it wasn't delivered within this scenario was since, as the client suggested the figures were included in mistake, these were equally available for atleast a month’s time period plus one of the figures really confirmed use.in these circumstances, as previously mentioned within our client contract, we don't return the Activation Fee. Other parts of the costs associated with both mistakenly additional figures was delivered. When the client needs to reactivate his consideration using the unique quantity designated then we shall ensure the $10 charge is waived. We apologize for that trouble.
Our/Client Reaction
If they're prepared to renounce a $10 charge to reactivate the consideration. Exactly why is a charge card is needed for fax # 623-321-8XXX if that point it is currently taken care of the season since 11/06. That amount was never problematic. It's my understading that extra costs is likely to be cost to my charge card apart from the $10.00 charge.
Based On a person Representative Pete M. J2 Customer Care 1-323-817-3218 should you desire to reactivate your account, please contact us and supply an alternate creditcard to which we are able to cost: - the total amount formerly questioned - A $10.00 chargeback cost - All potential costs received in your j2 account.
"Why could they simply reactivate the amount"
Thanks
J2 Reaction
No businessis ultimate reaction supplied
Case Closed.
Based On BBB Better Business Office
The next grid shows the amount and reactions to grievances during the last three years:
No. Of Cmpl Kind Of Reaction
25 Creating A complete reimbursement, whilst the customer required
0 Creating A partial refund
22 Agreeing to do based on their agreement
2 Declining to create an change
3 WON't alter, counting on conditions of contract
0 Unanswered
0 Unassigned
52Total
Criticism Encounter based on BBB Better Business Office
Many complainants claim payment conflicts or trouble eliminating accounts. Several clients complain of extreme hold occasions, between 10 units or more to many hours, when trying to talk to a person support agent. Additional complainants claim the fax support doesn't function or fax numbers are reassigned without notice or validation. Several claims claim the organization doesn't reveal the truth that the amount of faxes you are able to deliver is restricted or that there's a per page cost for each outgoing fax.
The organization responds with a grievances by eliminating records, giving concessions, and apologizing for that disruption of support.in several instances, the organization retrieves and reactivates fax numbers or certifies the support is functional. The organization more reacts by declaring clients have significantly more than one consideration or they have no proof of termination.
Ultimate
Hopefully my encounter with J2 Global Link can make you realize not using the services of this specific organization. Whenever a person includes a good encounter it's note to three to five people, nevertheless when customer includes a bad encounter it's note to 12 to 15 people. Thank God towards the Web perhaps 12 to 15-Million persons.
Appreciate your entire day!
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