Late last year (Oct. 2010) I purchased a Swivl-Eze Wedge Power Pedestal item # 38-521-264-00 at the Columbia MO Bass Pro Shop. I was using the item in my Bass Pro TrackerMagna boat. On Monday, April 2, the pedestal came loose from it's base and I fell into the wind shield, shattering it. I was injured but only slightly suffering bumps and bruises. My fishingpartner and I replaced the pedestal into the base and both of us verified that it was seated correctly. After fishing a few more minutes, the pedestal came loose again and I fell for the second time.
I tried to return the pedestal to the Bass Pro Shop where it was purchased.
The young man at Customer Service was friendly and helpful but then he
Called a manager over. The Manager, I dontknow his name, demanded that I tell him what was wrong with the item and I didnt have an answer to that question. Was it a faulty item? Was it a design flaw? Who knows? All I know is the pedestal caused me to fall twice and only good fortune prevented me from being seriously injured as my fishing companion can confirm.
I have never been humiliated, insulted, and disrespected as I was in that store yesterday. When I realized the manager was not going to do anything to remedy the situation, I was shocked. This manager was the most conceited, arrogant, and despicable person I can remember encountering in any of my sixty eight years aboard this earth!
This product is DANGEROUS! So dangerous, in fact, that even the manufacturer includes the warning MAY CAUSE INJURY OR DEATH on the item.
0 comments