This gym uses the pushy approach to selling memberships. At the time, I was not ready to join, was convinced by the nice sales guy that if I did not want to keep membership, I could cancel within five days. I cancelled the membership within five days and was told that I would receive refund within the next 30 days. I have inquired about this refund on several occasions, have even met up with the manager and was ultimately told that since I cancelled the membbership, I was no longer a client and thus he could not help me.
It has been five months and I have not received a refund. I have heard from other people in that neighbourhood that they often treat women clients like this, give them the brush off. Essentially they do not believe in good customer service relations and are only after getting your money.
Do not join this gym!
Paola
Toronto, Ontario
Canada
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