I had bought a rifle from Lucy Creek Arms in July and paid with my creidt card. When I received my rifle, it had some deep gouge marks on the finish. Tim accepted my rifle for an exchange, due to the cosmetic defect. The rifle was sent back and received by Tim during the first week of August. Tim promised me a new rifle when the next shipment came in from the manufacturer and he would send the defect rifle back to the manufacturer.
I had repeatedly kept in touch via email with Tim to get a status update on my order, throughout Sept, Oct., Nov. And Dec., with Tim giving me promised delivery dates. Then in February of I called the head sales rep. At the manufacturer and asked if my rifle was ever returned to them for a replacement. The sales rep. Did not confirm Tim's story. My rifle was not returned to them. The head sales rep. Personally called Tim to sort out what was going on with my rifle. I was then emailed by Tim giving me a promised delivery date. When that date passed a few weeks later without any contact from Tim nor delivery of my rifle, I initiated a request for a refund.
When I emailed Tim to request a refund, another person replied back, using the Lucy Creek Arms email address that they would send my request to "Accounting" and the refund should take approximate 3 weeks. After 3 weeks, I tried calling Tim but he would not pick up the phone nor return my calls. I then emailed him asking where my refund is and he replied with a nasty response back, telling me he does not have time to deal with me and just to sit back and wait for my refund. I then contacted my credit card company to initiate a chargeback, 9 months after the initial transaction.
My bank that issued my credit card initially refused to do any chargeback on the purchase, since several months had passed but when I told them that VISA stated that since I did not receive my original item replaced, my purchase was still protected under their consumer protection regulations. I forwarded to my bank all of the emails that I had saved from my conversations with Lucy Creek Arms and then initiated a dispute against Lucy Creek Arms.
In May I received confirmation from my bank that Lucy Creek Arms failed to counter-argue my claim and thus I was refunded the purchase price of my rifle ($2500).
Do not purchase any items from this business.
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