I have been a member since 1990 when it was President Health Club. I called today to suspend my account and was told it would be 4 dollars a month. I informed Shawn Id #864 that I have an Executive II membership. He informed I don’t care what you think you have and I don’t care what your membership cards says or what your old contract says you will pay the 4 dollar monthly suspension fee. I asked to speak with his supervisor and he stated he was the supervisor and no one was over him. I then informed him I was filing a complaint with the Federal Trade Commission. Then he decides that he has a supervisor that will call me in three working days. I have filed that complainant with the FTC I suggest everyone else do the same. This is how a 21 year loyal customer is treated?
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