Usacomplaints.com » Sports » Complaint / Review: LA Fitness - Cancellation Policy Sucks!. #663138

Complaint / Review
LA Fitness
Cancellation Policy Sucks!

LA Exercise is completely absurd! Their termination coverage is established like a tactic to maintain the final month's service cost. I had been discussing a merchant account with my buddy, and that I desired to stop. They cost me each month about the 28th and my buddy about the 24th.

I went personally towards the gym and got the termination type. I submitted the shape about the 14th, that will be sufficient time prior to the 28th. After I noticed that I still got billed about the 28th, I named them up-to protest. They gave me the organization quantity. After I called them, their justification to using billed me was they did not get the type promptly. What liars

Therefore The next month, I delivered it licensed and compensated nearly $5, plus my period in the postoffice and extra disappointment. I've evidence the termination type came about the 21st, nevertheless nearly per week before my charge day, however, not just did they nevertheless charge me, they'd the audacity to charge me about the 24th with my buddy's cost.

I was mad. My buddy called-up the gym plus they informed him he had a need to are available in individual and display evidence of the certified mail. I told him which was unbelievably to possess to create an additional journey. They don't possess a fax number

I called-up a few hours later, and also the next person explained that I had a need to generate a duplicate of my declaration demonstrating evidence that I had been billed. At this time I had been so angry that I'd togo through this type of difficult time for you to stop my support and nobody might provide us a right answer. I expected for that corporate number again and that I was informed they don't supply the quantity. He essentially explained he couldn’t assist me which I have to are available in individual to talk to the Operations Manager. Within this era, I've never experienced the requirement to stop something personally-it's often completed via mail or fax! These LA Exercise workers don't understand what they're performing, or do they worry about the client.

Then, they explained in the future in on Friday to consult with the Operations Manager. I told them there's no means I'm coming in. They have to determine this out and contact me on Friday to inform me that it's solved. They questioned basically desired to abandon a note for that supervisor, is that this man joking me? The supervisor on-duty explained the Procedures Supervisor was really hectic which I ought to call-back on Friday to check out up. What excellent customer support huh? This guy called Lance in Northern Miami Beach did not actually treatment and was virtually mocking me. I told him he must ensure that the Procedures Manager understands my scenario which HE must follow-up with me! I've previously place in enough work! E-commerce is really absurd, they're absolutely an incident for that Better Business Office to research. Next point you realize, on Friday after I contact, they will tell me that it's "TOO LATE" again. Who knows?!?!?!


Offender: LA Fitness

Country: USA   State: Florida   City: North Miami Beach

Category: Sports

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