Gokartsusa.com is probably run by a guy working out of his mother's basement. I ordered a go-kart for my kids, but received a completely different version without the components I wanted. No battery charger included (rep said to buy one at Walmart) and tons of parts that I have no idea where they go. Rep says the Chinese often throw in extra useless parts, so I should just discard them (ha!). No instructions to assemble anything... And it wasn't easy to figure out (I'm a mechanical engineer).
The safety manuals that do come with the go-kart are in the worst Engrish I've ever read. Four emails sent to tech support were ignored and their phone line is always busy. The only way you can actually talk to a human and get a response is to pretend that you're buying something by asking for the sales department.
The company rep had the balls to tell me that I wasn't doing things correctly because they apparently require customers who fill out their online tech support form and subsequently call in as well. Funny thing is that when you call in for support, the automated system tells you to go back to the website for help.infinite loops of punishment from gokartsusa.com.
This is the worst online company I've ever seen and I buy a lot of parts online. I suggest that anyone reading this should find a local go-kart dealer rather than risking an internet go-kart purchase.
PS. Thank GOD I'm converting this go-kart to electric since the 110cc engine is leaking gas out a vent tube. If I had a manual, I could tell you more...
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