I am the head coach for the Villegas Cheer Squad at Villegas Park. I recently came in contact with the sole owners of Artworx Designs; Alex and Vicky Murillo when they did a banner for our Baseball Team, which honestly the graphics were great. This is why I decided to refer them to Villegas Park where my husband and I are actively involved in coaching. We referred about 9 different accounts so we did bring them alot of businees one of which was my Cheer Squad. You see Villegas Park is located ina predominately low income neighborhood where every penny counts. We initially discussed a uniform package to include: Uniform with lettering (shell and skirt), socks, bloomers, hair tie, sling and duffel bag with child's name and logo embroidered, 2 practice uniforms, warm up suit, pom pons, and shoes all for $195.75 tax included. Now I usually do business with GTM Sportswear but how could I pass up this opportunity and their daughter was on my squad so why would they jerk me around?
We did all kinds of fundraisers to raise the money. We needed the uniforms by 9/11/09 for our first performance which was a city wide event. Once we realized the $195.75 was not going to work We re-negotiated the cost in order to have uniforms for the event and then purchase the rest of the items at a later date. The new cost was to be $130.00 per girl which included Uniform with lettering (shell and skirt), socks, bloomers, hair tie, sling bag with childs name and logo and pom pons. I then recieved a call from Vicki and to confirm price now she says its $130.00 per girl without pom pons. Even though I felt it wsa overpriced it was to late to order from another company and the event was approaching fast not to mention I had already given them a deposit of $1630.00. So I agreed. The day before the uniforms were to be delivered I get the first invoice and it was $538.00 over what was owed.
There no 20% discount that was promised due to the failure to provide samples adn there was tax that I thought was already included. We scheduled a meeting at 3:30pm on Friday 9/11/09 with Artworx Designs to dicuss the balance owed and come to a resolution. When they finally showed up at 4:40P.M. I was no longer at the park. Phone calls were exchanged and the bottom line is they kept the uniforms. Due to this inconvience I had to in 15 hours get some kind of uniform for my cheerleaders for their performance the next day. I rushed out and purchased 19 shorts, 19 tshirts and made 19 hair ties. They then set up another meeting to discuss the balance and still try to resolve this issue for 9/15/09 at 11am. Alex showed up at 11am and did not like the fact the reasons that we explained we felt their company was wrong and he stormed out. At which pooint Vicki shows up at 12pm.
The finalized amount was $518.90 and they were to email the invoice reflecting the 20% discount that evening. I did not recieve it for 7 days and yet again the dollar amount was not what we agreed upon. At this point we are screwed my cheerleaders and their families are forced to fundraise all over again because Artworx Designs still has our money and our uniforms and are refusing to meet with us to resolve this issue. I will not deny that Alex's graphics are great but their customer service and business pratices are horrible. All the accounts they had form Villegas Park have cancelled because of their failure to follow through with orders, changing orders to fit their needs and wants and for being consistenly late to all meetings except for the intial one. There is son much more invoved but to get into it would take all day. My big thing is I don't understand how they could do this to the kids.
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