Let me start by saying that I am not a complainer. This is the first time I have ever complained about ordering ANYTHING in a store OR over the Internet. That said, here goes:
I was searching for good deals on treadmills over the Internet and ran across MegaFitness.com. The website raves about what a great company they are, how dedicated they are to satisfying their customers, and how wonderful all of their products are. So, I ordered the treadmill from them in October (again, I said, in October), for which I was charged the full amount immediately (that day in fact).
I waited and waited and called several times regarding the status of my purchase. The shipment was out of stock and I was promised 4 or 5 different dates for dispatch but the shipment kept getting delayed. MegaFitness never contacted me not once to let me know what was happening with my order. I had to find out each time for myself what was happening.
Finally, 4 months later in late January of the next year the treadmill showed up at my doorstep. I put it together and began using it. It was a piece of crap. The belt kept running off of platform, it was rickety, and did not operate worth a damn. So, I sent it back to the company expecting a full refund of my purchase.
To my surprise, I only receive a partial refund. They kept 15% for "restocking fees", which is understandable so I didnt mind paying. But, part of the reason I ordered the treadmill was because of the advertised "Free Shipping". To me, this means, at NO cost. Well, low and behold, they kept $45 for shipping. Now, keep in mind that I paid to ship the treadmill back myself at a cost of only $20. I guess that infamous handling fee costs $25 at MegaFitness.com.
They claim that before ordering from their site, you are prompted to read their terms and conditions "several times". Nope! When you order from the website, you NOT prompted to agree to ANY terms and conditions. The process is as follows: Pick items, choose "Check Out", enter shipping address, enter credit card info and billing address, choose "Send Order". Not once was I prompted to agree to any terms or conditions.in fact I didn't even know there WERE any conditions. I just assume, like every other company on earth, that when you are dissatisfied with something, you return it and get [all of] your money back.
They say, "Dedication to customer satisfaction does not just include customer service, it means that you are getting the desired result from the product you purchased." Well, I did not get the desired result from the product I purchased. Besides that, the customer service was HORRIBLE!!! They must have a bunch of high school dropouts working for them.
They say, "No customer was ever dissatisfied by spending more than was necessary on a product, and youll never do that here." Given the product I was sent and the customer service I received, I can hardly believe that I am the first dissatisfied customer. So, I guess I am the only person they have treated like dirt? - Give me a break.
They say, "We want your experience shopping at MegaFitness to be a good one!" - apparently not. They didn't try very hard.
All of that said, I have vowed to do everything in my power to make sure EVERYone I know is aware that MegaFitness products are NOT of "the highest quality" and that the its customers do NOT "... Mean more to you than [money]", as their site claims.
Seems to me that MegaFitness.com is simply in the business of screwing their customers.
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