I ordered a controller and a throttle; they both arrived quickly, and the controller was fine, but the throttle was obviously used. It was scratched up, and had mounting tape residue on it. I emailed saying it was used, and they shot back later that day saying they only sell factory sealed parts. That's baloney in this case, as "half twist" throttles always come with a matching handgrip, anti-friction washers for the other (also missing) half hand grip which goes on the throttle side, etc. I requested an RMA, got one, and sent it back, asking for an exhange or a refund, either one. It's been two weeks since they got the part (I sent it w/tracking) and have heard nothing. Note that I've never been able to talk to anyone on the phone, ever, and their "check your shipment" function on their website has never returned a result, it just sits there, "loading".
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