Found this site online and ordered a new controller for an electric scooter. Was shipped an obviously used part instead of the new one they said they would supply. Upon receiving I immediately contacted them and requested that they give me the neccessary information to return.
Monster Scooter Parts notified me that it was not their policy to sell used parts. Also they responded that they do not accept returns on controllers. The part they sent me was scratched severly from use, and had tape debris from someone having taped it to his scooter. This part was definetly a used part. I responded that they must have some tracking system to confirm the part they sent me was indeed new. They do not have any way to confirm this. The part i ordered is tamper-proof and cannot be taken apart and parts removed to fix the old part. This isn't about the money but it is about deceptive practices by this company.
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