Guns America has no interest in protecting the consumer and has a very misleading way of presenting its paid advertisers.
Their advertising memberships are as follows:
Trusted Seller $49.95 per month
Gold Plus $29.95 per month
Gold Seller $19.95 per month
Gold Buyer $9.95 per month
Verified $7.95
When you pay these fees you get certain advertising benefits from Guns America that has absolutely no value to the buyer or your integrity as a seller. But Guns America displays your membership level under Seller Details in every ad. Further when you place an ad on Guns America they ask if you want to limit buyers to a Verified or higher level! WHY? Quite simply Guns America makes more money! When the consumer reads an ad and sees a rating of Trusted or even Verified they get a false sense of security.
I was ripped off by a Guns America Gold Seller. I filed a complaint with Guns America customer service (another misnomer).
My first complaint was answered rather insulting by Msss Demas asking me to re file in a calm, simple, and concise manner. I had attached all of the emails between myself and their Gold Seller as definitive proof of what transpired. Msss Demas either could not or would not take 5 minuets to read the facts.
My second complaint had 8 short points as to what had transpired. No response from Guns America.
My third attempt
Excerpt from my email to Guns America:
While I do not hold you responsible for my problem I do expect for you to protect customers from disingenuous sellers
Msss Demas reply I have underscored the key words.
You clearly have not read our TOS, which YOU AGREED TO WHEN YOU BECAME A MEMBER, which states we are not responsible for sellers or ANY member's actions. Furthermore, members who agree to our TOS when they sign up, but do not follow our policies or state later that they do not agree, are themselves committing a policy violation and cannot remain a member. You can tell us you feel we are responsible, but that does not mean we are. You can lay blame on whoever you wish, but that does not mean that person or company is to blame. That is only your opinion Sir, not fact. This subject is closed Sir. I am sorry you had trouble, but since you clearly do not understand and/or do not agree with the TOS as you declared you did when you signed up, and if you clearly do not wish to agree to or follow our policies, our communications will end now. We are not now and have never been responsible for the actions of members who use our site. PERIOD!
Guns America never once directly addressed my complaint regarding the seller. I never suggested that Guns America was financially responsible. I expected them to question the seller read the facts as presented and if they agreed to take measures against the seller. Mssss Demas is either incapable of understanding the written word or just trying to put a different spin on things to protect their advertiser and fees.
I have complete documentation in the form of emails between all parties involved in this fiasco. I have had others read these emails and they cannot understand the confusion most of them concluded that Guns America did not want to address the real issue.
The good news is there are far better firearms web sites like Gun Broker.com that rate buyers and sellers, and best of all you do not have to deal with Mssssss Demas.
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