I placed my order for a trial of the Ab Rocket on 2/10/08. I checked the status daily and nothing came up. As of 2/15/08 I became angered that a company could really go this long without processing my order.
I decided to call and cancel but the people in the very non-descript "Customer Service" office could not cancel my order as it is "not in their system". I did an IP search for "www.tryabrocket.com" and placed calls to their technical department and received no response back.
I had to cancel my credit card to avoid the charge. The extreme lack of customer service as well as another report I read about charging sales tax (it is in no way mentioned on their site or the order form I filled out), made me very uncomfortable with dealing with this company. I did not want my credit card information floating out there with no idea of when the order would go through.
I decided to check the "status" again today through their "www.customerstatus.com" site and received a message saying, yet again, that it is not in their system.
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