I am writing this to spare anyone the awful mistake of working in a dead end job with a company that views you as expendable. I base my comments on my knowledge of all of the FL clubs. Below are factual observations but obviously, names are left out for legal/safety reasons.
I was a manager at Lifestyle Family Fitness (LFF) in FL for 2 years. I had a first hand view of how they treat the customer as well as the employees - they are viewed as expendable. LFF values NEW members (they pay the most money) and feels that employees are expendable and easily replaced. This is evident in their extremely high annual turnover rate (it runs close to 50%).
The Sales Team at LFF runs the show. No matter how well you do your job, your paycheck relies on how much they sell and your department will never be equal to or in front of the Sales Department, no matter how hard you work. If you are considering Sales there, plan on long hours (9am - 8pm plus weekends if it's mid month or end of month) and spotty sales.
Sadly, many managers come and go and LFF lets talent slip through their fingers. Managers work themselves to the bone and end up leaving because they have no more to give and their work goes largely unnoticed. The upper managers routinely blame the club managers for their shortcomings and to make excuses for poor sales or club issues.
The upper leadership of the company (with one notable exception who unfortunately shall remain nameless) worship the almighty dollar. They have absolutely no clue what goes on in the field and what the club managers actually go through. The pay is WELL BELOW what it should be and the hours are RIDICULOUS. No overtime either. The customer service aspect alone makes the job grueling because many of the issues cannot be resolved because the corporate office will not release the funds necessary to make the situation better (ie: maintenance issues and cleanliness).
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