I have copied the letter I wrote to this company, it is below and has all the details of their scam.in a nutshell, we ordered a GO CART. When the Go Cart arrived it had incomplete instructions and missing parts. WE had professionals attempt to assemble it, this took TWO WEEKS at which they determined that it was a defective product and should be sent back. ALL NEW Sports will not except the product back citing that we had it beyond 7 days... They have a "BUYSAFE" guarrantee which they will not UPHOLD!!! THEY BLOCKED his ability to email them. My child is devestated having waited years for the day that he would finally get a Go Cart and now that the day arrived, the Go cart is a piece of crap!!! We spent 2500.00 to find out that this company scams people! DON'T BUY FROM THESE SCAMMERS!!!
Letter written August 31 to All New Sports:
We purchase a Go Cart from you at the end of July.
My son was so excited and waited for the cart to arrive in excited suspense...
We received the cart on August 10. I had a mechanic come to my home and attempt to assemble it.
I called you that afternoon with a complaint.
1. The instructions were absolutely the most ridiculous instructions and completely no help.
2. There seems to be missing hardware.
Your customer service rep was very rude and insisted that I am not mechanically inclined. He stated that, "Your company suggests that all their customers take the carts to professionals to assemble them." He also stated that the directions are "Chinese American" and always come that way..."everyone has a problem with them." He said then instructed me to call technical support and hung up on me.
My questions to you are:
1. If you insist that you customers take the carts to professionals, how much time do you think it would take to have the professionals assemble them? They usually can not stop what they are doing just for your cart, they do have other business to attend too... It does take time to get it to and from the professionals as well... Do you really think a week is enough time for this???
2. If YOU KNOW everyone has a problem with your instructions, why do you keep sending them out???
Why do you not add extra time onto your return policy if you know the instructions are a joke?
3. Why are your people so rude to customers?
I did as your customer service rep instructed and I called Technical support who informed me that they would research the directions and email us a copy. We waited over 24 hours and did not hear back from them.
On Saturday, the 11th, I called back your customer support and complained again.
This time I was told to call back Technical support and that they will walk us through the assembly.
We had another mechanic over (now there are TWO working on this cart) and called back Tech support. Your tech support asked my mechanic to hold the line and NEVER came back onto the phone!
After three days of working on this cart, my two mechanics gave up and suggested that we ship it to a shop that specializes in rebuilding, modifying and problem Carts.
My son was devastated with the time that he had to wait. He can see the cart but he can't touch it, it was crushing him with each passing day.
We had to book an appointment for this specialty mechanic. It took us 4 days until we could get in. The cart was shipped over to them and was in their care for over a week. Finally they called and told us that they had worked consistently on the cart, and they still cannot get it up and running. They stated that there are so many problems with it and it must be returned. They backed this statement in writing.
Again my son was devastated... Now the cart will never work??? Now he has to wait for this one to be sent back and a new one to arrive?
My husband called your company and then followed up with an email. He explained the issues with the cart and the fact that we need to return it, as we have exhausted every other possibility. Your response was that we had it over the 7 day limit and then you BLOCKED HIS EMAIL ADDRESS!!! (email attached) What kind of company does that??? Definitely not a reputable one!!! The entire time we had this cart it has been in the assembly stage, it has never been run and CAN'T EVER BE... We literal did everything in our power to fix this cart and it can not be... It must be returned and we will fight you for this rip off if you do not comply with YOUR PROMISES FOR A SAFE TRANSACTION. I am writing to BUYSAFE, BBB and consumer complaints.com. I have PHONE RECORDS, and MECHANIC's RECORDS to back us... We will not stop until you make the arrangements for this cart to be picked up and refund our money back... It is so obvious that you have a 7 day return policy because you know that it will take over 7 days until your customers find out that your Carts are a rip off and by then, it is too late, according to YOU, to return them. Is that why your all NEW sports??? It is businesses like yours which make Internet transactions unsafe. Can't you find a way to make money LEGIMATELY? Don't you realize it is little children that are getting the raw end of your unethical business transactions???
If you would have cooperated and backed your promises, we would have exchanged the Go Cart with one that actually worked but instead you were rude, underhanded and unethical.
Christina
Letter from My husband
Dear Jeff
I'm not satisfied with your product period. I will return it as never used. The agreement for warranty and the return policy were just received on August 20th asking me to sign and return. Why would you send me this document if I had already agreed? As for the 7 day return policy the product was not received until August 10th. Assembly was conducted immediately following and your customer service department was notified of the issues.in fact your office attempted to give instructions over the phone and I might add were perceived as rude and reluctantly cooperative. Once again, I am requesting you accept this return for a full reimbursement. The product will be prepared for shipping by Friday, August 24th. Once again I am requesting that you honor this return. The integrity of All New Sports as well as ethical business practice is what is in question. I look forward to your cooperation in this matter.
Sincerely,
Theodore
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