I have had a workout account with Pure Fitness for almost two years. I didn't use it much, but, yeah, I still had one. Anyway, they were recently sold to LA Fitness. I didn't know much about the company but I decided that I should stop spending money on something I don't use much.
As previously stated in the Pure Fitness sales pitch, I was told I could walk into their place of business at ANYTIME and cancel my membership on the spot. This was a huge selling point for me because I had had a membership with a fitness company before that I had to sign documents and mail off. I found it to be a large inconvenience.
I walked into, now LA Fitness, and got a forum to mail in to cancel my membership. I was told that if I sent it in within the next to days that my credit card would not be charged for the next month. I filled out the forum (at the gym) and went immediately to the post office to get my post mark date on there.
It's been two months later... Just got a credit card bill today... And guess what charge is on there? Yup. Another LA FITNESS ONE! I called again, "OH, you'll have to come in and get a forum.." I informed the gal that I have already done this and I want their corporate number (a number I couldn't track down on their Web site). She says she will have someone call me within 24 hours. But as I've learned on usacomplaints.com it seems they will now swear that they haven't gotten it (their mail seems to get lost alot) and tell me to send it certified mail.
I will also be calling my credit card company but they are almost as good as LA Fitness.
ElysiaTacoma, Washington
U.S.A.
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