It all started with our original online order getting cancelled so we called in and ordered it again (after we were reassured that the original order was in fact cancelled). 2 weeks later we got the first item delivered - twice! Turns out, somehow the cancelled order got reinstated, and nobody could explain it. Even though the 2nd item in the order had not yet been shipped, Dicks was NOT able to withhold that item but it had to be delivered just for me to turn around and ship it back. A waste of my time and their money...
Lastly, the shipping service Dicks Sporting goods used is absolutely ridiculous! Not only did it take a month to be delivered, but they were very hard to get a hold of - I don't even want to go into the issue of phone courtesy and customer service. Lastly, don't bother writing anything in the comments as in directions or the like as they won't read it. I found myself giving directions to their driver repeatedly on top of them being an hour late!
All in all - worst experience ever!
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