A month ago I signed up for a personal training package with Xsport Fitness in Chicago Il. After signing up I noticed that there was a misunderstanding in the prices and THE SAME DAY I told the sales rep that I wanted to cancel the package. They said they couldnt because they had put it in the system.
They proceeded to give me a number to call to cancel the package. After holding for over 15 minutes I was told that I needed to send a letter via certified mail to a P.O. Box in Aurora in order to get my money refunded ($276.00) and to avoid them charging me ($276) for the next couple of months.
I did exactly as I was told and sent the letter via express certified mail as they said I only had 3 days to cancel (even if I hadnt yet had 1 single session). Please mind you this cost me and extra $14.10 in mailing fees.
A month later not only had they NOT refunded my $276.00 but they caused my checking account to go in the negative by charging me an additional $276.00. Ofcourse I got on the phone to try and resolve this issue, I was literally on the phone for over 1 hour, everytime I spoke to a rep they would put me on hold and the call "would get disconnected".
So after I finally bugged them enough to get them to notice their "mistake" they agreed to refund me $552.00. According to them they couldnt refund me for my overdraft fee of $36.00 because they had 30 days to refund my money. They said they would mail me a check "this week". Mind you I have no money in my account, my account is in the negative and on top of that
I could neither get nor find anywhere online the contact infor mation for the CEO of the company or a central office to file a complaint.
This company has caused great grievance in my life due to their irresponsible handling of a situation that was supposedly resolved a month ago. I would love to get in contact with the CEO directly to bring up this issue but like I have stated it has been impossible. Please tread with care when dealing with this company.
0 comments