These people are completely unconscionable! I have no problem with a business making money, but the way they make it is a completely different matter.
On March 22 I gifted my brother 1 months membership. We sat down with Shanna who explained to us that he had a 3 week trial. I made her tell me at least 2 or 3 times when that 3 weeks would end, because it was on my credit card and I did not want to get charged further for his membership since that would be his responsibility. She told me April 12th. She also said that if he was not happy after the 3 weeks, he could walk into Xsport and tell them to cancel his membership and we would get the $50 downpayment on the membership back.
On April 8th I checked my my bank account online to make sure I had enough money for groceries. I discovered I was negative a significant amount of money. On probing further I saw that Xsport had taken a further $129 out of my account to cover the down payment on my brothers membership. I immediately called up Xsport and asked to speak with the manager who ended up being Chris. I asked him what happened and why I was being charged 2 weeks and 2 days after we started the membership and ended up hyperventalating and bursting into tears over the phone. Chris was very nice and said he would contact Deb at corporate the next business day.
On April 10th, a Monday, I called Chris again to see if he'd contacted Corporate. He told me that I needed to send in a certified letter that day cancelling the membership or they couldn't help me. So I did. I mailed it certified with a delivery receipt that day. I received the receipt a couple days later that it had been delivered.
I was on the phone with Chris at Xsport in St. Charles and with Kelly at Xsport Corporate for the next 3 weeks.
April 24th I looked at my online account and discovered that Xsport had taken ANOTHER $42 out of my account. I called Xsport up again. I was LIVID! I called my bank and cancelled my debit card that they kept withdrawing from and had to order a new one. This was of great inconvenience to me as that is how I typically pay for things. Xsport could not give me a satisfactory answer as to why they were still taking money out of my account or if they would give it back. I filed a complaint with my bank. Kelly at Corporate told me that the customer is always right and Xsport would not dispute my claim. My bank gave me the money back as a temporary refund until the claim was cleared. I thought that this was the end of it.
July 5th my claim was reversed and my bank took the money back. I called up the bank who explained that the funds were only temporary and that I would have to take up the matter with the company as they had refused to refund me the money. I called up Xsport in St. Charles and talked to Sean, who handed me off to Beth. Beth said she remembered my problems (though she was never involved in them) from several months ago and would contact Corporate to see what happened. I contacted Corporate and spoke with Kelly again. She said she'd made a good fight for my case, but Corporate would not allow the refund because my brother was old enough to realize his mistake and it was a breach of contract. I argued with Xsport for the next few days, until they said they could not help me until Monday of the following week.
July 10th I filed with the Better Business Bureau and called up Xsport again to try once more to get this issue resolved to no avail.
Today, July 12th, I spoke with a co-worker of my mothers that had a Class A lawsuit with Xsport 3 years ago when they were at a smaller location on Rt 64. She won the case and received her full refund.
I am not prepared to back down on this. I have been lied to, stolen from and ripped off royally. I intend to not only get my $251 back, but a full refund on my BS membership from a stone-cold, sedentary, greedy, money-grubbing Scrooge of a company.
If anyone knows a lawsuit that is already in action, please let me know. I want in!
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