Jan '06: Received notice from trainer that contract had run out. Did not wish to renew, but had paid for 52 sessions as yet unused. Called BOC customer service and waited on hold for 20 minutes. Told that I had six months to use up sessions, and billing would cease. Rep assured me that problem was resolved and I would receive no more charges to my credit card. No further action required.
Feb '06: reveived charge on credit card. Called and waited on hold for 20 min. Told that company had changed hands and my records would be searched. Reeived call back confirming that I was not to be charged for Feb, and the problem was resolved.
March '06: received credit for march and charge for Feb. Called and waited on hold, again 20 min. Got shuffled through service reps. Funally told that I cannot fight the charge for Feb b/c they require 30 written notice for cancellation, as stated in contract, and that I have no recourse, but to pay up.
If written notice is required, why did each and every rep tell me that my phone call was sufficient to solve the problem? Sounds like they are intentially misleading me and stringing me along to suck out what money they can. With 52 sessions owed, and a request to use them up, why would I pay for another month's worth? Fraudulent!
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