I belong to a Ladies Workout Express. I have 5 months left on my contract. I like it there and go 3-4 times a week.
My husband and I are moving 99.19 miles from my LWE. The closest LEW facility in my new town is 26.99 miles away. Those places are unrealistic for me to travel to.
I have contacted National Fitness Financial Systems numerous times to discuss my Membership/Contract. I told them my story and they told me they needed certain information in order to cancel my contract.
I faxed them a letter and proof of my move. I was told that I could send them anything with my new address, the date and my name on it. So I did that. I actually sent in 2 things that was on their "approved list".
Every time I call, I am told they didn't receive any information. I have re-faxed my paperwork to them 4 times. I even mailed it last week. They still didn't get it. I asked to speak to a Supervisor and was disconnected. I am sure that was intentional! When I called back, I got a totally different person.
I feel I am getting the run around. They are still taking out the monthly fee even though my contract states I can cancel if I meet the criteria in the "Member's Relocation" clause-which I do.
I talked to the owners of my Ladies Workout Express and they told me they couldn't help me.
Help!
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