Scooter order. I ordered a 50cc MC_WY50QT which has a 4 HP engine and 13 inch wheels. After unpacking, I found that they actually delivered a JL50QT-6A which is identical but only has a 3 HP engine and 10 inch wheels although the invoice and packing list showed the MC_WY50QT.
Customer Service said that the MC_WY50QT was no longer manufactured and they had the right to substitute, and would not take a return unless I paid the return shipping. After informing them that the scooter delivered was not a correct substitute based on the wheel size alone they argued that they measured the wheels differently. I informed them that the tire / wheel size is part of the tire and molded as part of the rubber on the side wall and that there was no creative, unique SaferWholesale method of measurement. Customer Service said they would get back to me within 24 hours.
In the meantime, I found the engine plaque and determined that it was a 3 HP (2.3 Kw) engine. They never called back so I called them. Then they disagreed on how I converted Max Power from kilowatts to HP to determine that it was not a 4 HP engine. On several occasions during the exchanges I had to inform SaferWholesale / Great Sports that neither they nor I can generate our own conversion factors. It was ridiculous and had to be some of the dumbest conversations that I have had in my entire life.
After two days of politely attempting to sort it out, I simply stopped the payment through my credit card company (Chase). Chase stopped the payment and took all of my information and facts. Chase then informed SaferWholesale / Great Sports that the difference between the scooter I paid for and the exact one I received was was over $180, SaferWholesale finally agreed a month later.
I got the difference of the cost between the two models, but still wish I would have gotten the scooter I ordered. SaferWholesale / Great Sports still advertised the MC_WY50QT months after I when through my ordeal.
I will never do business with SaferWholesale / Great Sports again and recommend the same to others. Check your order thoroughly even if you have to bribe the delivery driver to help while you remove the box, plastic, and remove enough housing to read the manufacturers plaques. Don't assume SaferWholesale will make it right in the end. You will get the most ridiculous responses from SaferWholesale's Customer Service. Chase did the heavy lifting and without Chase I would have been ripped off more ($, not just the lack of being fully satisfied with the model received).
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