I was recently at your store on November 1 and was astounded by the rudeness and stupidity of one of your employees. From the moment we walked into the door, it seemed like a hassle for her to get off her personal phone call to even help us out. She was arrogant and demeaning the entire time that we were there. I think that it is very unprofessional for you to have someone working for you like that in a store that sells animals.
I am a vet student and she knew absolutely no knowledge of any of the animals in the store. The cages were all so soiled and filthy. If something is not done about this, I am going to report this.
Also, she also decided that it was her place to give me an animal because she uneducated assumedly that I was not 18 years old. If a person has a question to the age of the person in their store, you ask them; not degrading say, You must be at least 18 years of age to buy a dog. I am a smart, educated 22 year old that lives on my own and I have never been treated with that much disrespect in my life. I called back to get here name.
Her name is Laura and she has dark and is heavyset. The type of attitude I received from her will cause me to NEVER enter your store again. If anyone somewhat intelligent works or runs your pet place, you would not have this problem. You need to Fire her. A warning or probation for that type of person would be a waste of time. I know a lot of people in your area and I assure you that none of them will be buying or even stopping in your shop. Her attitude, demeanor and lack of knowledge are totally unacceptable. I suggest that you require your employees to fill out a more thorough application.
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