Complaint / Review
Deseret Industries Provo
Tried to raise prices at the register on items clearly marked
Today at D.I. I found some beautiful paintings with a price tag of $4. Oo bucks along with a whole cart full of treasures. While waiting in line, an assistant manager was admiring my paintings and then noticed the price of $4. Oo dollars a piece on them. She said, "That's cheap!" I said, "I know" She said, "I would have marked them up higher" I said, "Well, I could put them back so you could do that" in a joking manner and she responded qui... Te seriously, "I wish you would because that's just too cheap." Then she called the manager over who proceded to tell me that the prices were too cheap. I told her that maybe she needs to give the pricing person a sobriety check still joking. So then, to my surprise, the manager starts telling me the paintings would be significantly higher right there in line. I said, "Why are you raising the clearly marked prices higher right here at the point of sale?" She said rather snobbishly, "because I can." So I told her I'd rather not have any of the items then and I would be leaving to which she replied, "No problem" Now those are some customer service skills that the Lord could be proud of! I know that the $ goes to charity so I didn't really have a problem with that, it was the principle and the attitude that I didn't care for. No apology, sprinkled with arrogant smugness. Very disappointing indeed. I'm a loyal patron, why you gotta do me like that? No more Provo Deseret Industries for me. I mean think about it, you take a loaf of bread marked $2.99 to checkout and at the register the cashier decides it's too cheap and calls a manager over and then starts telling you she's raising the price to $4.99 because "SHE CAN? How would you feel?
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