Usacomplaints.com » Shops, Products, Services » Complaint / Review: Birthday Mania - Absurd customer service. #986155

Complaint / Review
Birthday Mania
Absurd customer service

On October 31 I put an order for my kids birthday for November 17th. Our purchase was delivered out 24 hours later in a timley manner. For whatever cause FedEx delivered the bundle towards the shippe on 11-5. I put a 11-11 to Birthday Mania and talked having a woman who stated that they havent received the bundle and they'll matter me a reimbursement 1-2 business days once they receive it. I called again today and talked with possibly the same woman 11-14 and requested to get a reimbursement since I have will have to buy the materials from the local shop. She recommended me once more they needed to receive the bundle again and that I questioned if she can easily see that Ive never obtained the bundle then why cant she matter a reimbursement while there is no method that there could be absent products and he or she recommended me they needed the bundle at hand. I subsequently inquired easily might spot the purchase again plus they might purchase specific delivery and so I may receive it by this Sunday. She explained they wouldn't purchase delivery because it was FedEx's problem. I informed her it wasnt my problem possibly but nearly as good customer support they ought to provide to cover it to make sure that I get my purchase promptly. Again, she explained they'd not purchase it and that I may receive a contact verification once they matter my reimbursement. I informed her that I'll not be recommending family and friends and that I can def not be purchasing from on the other hand. AVOID THIS LOCATION!!! Should you purchase and receive it goodforyou but when you've any problems intend on a rollercoaster ride. Bad customer support!


Offender: Birthday Mania

Country: USA   State: Tennessee
Site:

Category: Shops, Products, Services

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