Usacomplaints.com » Shops, Products, Services » Complaint / Review: Ups - The UPS Store refused to honor delivery guarantee ripoff. #98236

Complaint / Review
Ups
The UPS Store refused to honor delivery guarantee ripoff

This summer I shipped 2 boxes to my temporary address in Woodland Hills, CA that cost $125 for guaranteed delivery. I knew the boxes might be delivered to my apartment before I arrived, so I left a note on the boxes for them to be delivered to the apartment office. The boxes did not arrive on time and I have been given different rationales each time I have called demanding to have my money refunded.

The initial reason given was no apartment number was listed on the packing slip. (They said they didn't even attempt delivery because no apartment number was given, which made sense, because if they had, they would have seen the note.) However, as stated before, the boxes themselves had large printed instructions to leave the packages at the office. They later stated an attempt was made the day they were supposed to be delivered, but the office was closed. However, the office reported that UPS made their deliveries early that day, so I don't believe they are being honest (just cheap).

UPS has continued to refuse to refund my money. As a result, I will not ship with them again. They are unreliable, over-priced, & do not honor their guarantees. I hope they enjoyed my $125, because they won't ever get another dime from me. I'm shipping through the US Postal Service now... They're not always reliable, but they always pay up when they fall short of expectations.


Offender: Ups

Country: USA   State: Ohio   City: Mansfield
Address: 1421 Lexington Ave
Phone: 4197562442

Category: Shops, Products, Services

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