According to their FAQs, items usually ship 10-15 days after a sale closes (their sales run approx. 72 hrs). I ordered on Oct. 15th and now it's Nov. 11th and it still has not shipped. Furthermore, their customer service is temporarily CLOSED due to Hurricane Sandy... I understand the destruction the storm caused, but don't understand how this can hinder someone sitting at their computer emailing me back. And there is no update regarding how long they will be closed and if this is what is affecting shipments or not. Who knows if I will ever get my order. I will definitely never order from here again. I'll stick with Zulily and Guilt.