I placed my order last 15 October and mind you they say 10-15 days after the sale us over they can ship you the products ordered with a very encouraging offer "FREE shipment". So upto now I still don't have my order. I've been sending emails and calling no reply neither answer. Mind you there's an automated reply every time you send an email, that gives you incident number that was never followed up by a proper reply. This is frustrating and unacceptable. Sorry to hear about the unfortunate calamity. This is me as a customer and looking for customer service. If I've been warned or I've seen this before I wouldn't involve myself with TOTSY. Highly not recommended!!! ; (
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