Customer service has bounced me all over the place for months. I have spent hours on hold getting transferred. First, I was having issues with both phones getting reception. Finally... A manager told me to send the phones back and they would waive the early termination fees since I was a long time customer. I returned the phone... Thought it was all resolved. Then I received a notice from NCO Financial Systems stating I was going to get reported to the credit bureau. This is bullshit. I have never had a ding on my credit report and it is close to 800 last time I checked.
I called into customer service on October 11th... Got transferred all over the place. I was told, "We have to search for the phones... We cannot find them... We will call you back within the next couple of days." No phone call back. Then I received another letter from NCO... I called them on November 5th at 7:10 P.M. They said... We show that you were charged an early termination fee... Not for the phones. They made me call into sprint... I have now been on the phone for 43:55 and been transferred to 5 different people. The fourth told me... Oh... They called you today to tell you they were denying the credit and they can't find the phones. I asked what time they may have called... They said... Oh... At 7:24 P.M. Um... It is 8:03 P.M. Right now. So... The manager must have decided to call while I was on the phone with customer service?
Upon the advise of my attorney... I have filed the following complaint with the FCC. I will have him follow up and send Sprint his bill.
Dmitri
FCC Submission Confirmation: 2000B
Acknowledgement of Submission from John Kellner on 11/05, reference number 12-C00438221.
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