I have been with Koodo since January of this year... When I activated I was told in store I would be on a $200 dollar spending cap... instore I was told it would be removed in 6 months so I could add another cell phone to my account... When I called koodo... They appologized for the miss information... And let me know it would be removed in 9 months... And even gave me the exact date to call back so I could activate another cell phone on my account... That was on October 8th... When I called I got verification it was notated on my account twice that I could activate a new cell phone on my account on October 8th... Koodo then proceeded to appologize again for the miss information... And told me they can't override the system... The system does it automatically... Now there telling me the 200 dollar spending cap will be removed on the 11th of October... And it takes 10 business days for this to go through... So I am to call back on October 25th... This has been an on going issue with koodos... Everytime I call I get the run around and get appoligized to for miss information... Why is it so hard to give your company more money... I have never been late with my bills and never had any suspension on my phone... To you guys I am an awesome customer... Well if I am such an awesome customer take my money and stop giving me the run around... When I call back on October 25th if I get the run around again after being told to call back and it being documented on my account... I will be leaving koodo... Just take my money please. — This is the response I got from customer service at koodo after I made my formal complaint with ccts...
October 30
Ccts
Complaint CCTS # 23010300255567
Dear CCTS,
Thank you for bringing Tarra Brunettes concern to our attention. This correspondence is intended to address this issue.
Mrs Brunette is requesting the Spending Limit Program removed as she wants a second unit added to her account. We educated the customer on the Spending Limit Program and suggested for her to contact our Client Account Management team as of November 12th, CAM will review the customers account, see if she is eligible to have the SLP removed and have a second unit added to the account. The removal of the SLP is based on customers tenure (has to be a minimum of 9 to 12 months tenure) as well as payment history since the account is active with Koodo.
Thank you for the opportunity to address this concern. We have confirmed with Mrs Brunette that she is satisfied with the outcome.
Marc Daniel Polynice | Executive Customer Relations advisor | Relation Clientle Grandes Entreprises | KOODO |
Cc: Tarra Brunette
And yet again I am being told to call back on a specific date... To get done what was supposed to be done three months ago... This has got to stop... Here is what I want... And I am not giving up till I get it... I want my second cell phone activated on my account... And the spending limit program removed... And for all the hassel I have been going through I think I am entitled to at least 2 months of free service... For all the miss information... And the constantly being told to call back on specific dates to get it done... I am tired of this... Please no more playing around...
&now can you see I keep getting the run around... Every time I call I keep getting told to call back on specific dates... And my second cell will be activated... But I am still waiting for this to be done... And when I call on Nov 12th... I will probably be told to wait some more... Not waiting any longer... I keep getting broken promises...
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