I live in Canada but spend my winters in Maricopa Arizona. On the 16th of Oct I had to send a package to Canada via UPS. I had never used them before but after talking with the clerk decided to try them.
I was told by the clerk that it would cost $38.00 (and change) and it would arrive in about a week. A week later my son phoned me and told me it arrived and he had to pay to pay a$70.00 brokerage charged. This was never mentioned to me and had it been I would have never used UPS.
I contacted UPS and was told there was nothing they could do as there stores we franchises and I would have to deal with the store.
I went to the store and asked to speak to the manager when I told him I had not been advised of this brokerage charge and I wanted to be reimbursed he told me that was simply not true his staff advise everyone of this unless it was a new staff member and as far as he was concerned that was not the case. I told him I did not appreciate being called a liar and planned on lodging a complaint and advising all my Canadian friends living in Maricopa how this store does business.
He told me That I better be careful about doing that and told me to get out of his store. On Oct 21 the manager of this store was charged with assaulting a female staff who was in the store on business. I filed a complaint with mail box etc but expect it will go no where and this man will be able to push people around and stay in business.
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