I had seen many negative reports about Invicta Watch's warranty and repair center but when the crystal on my 6 month old Invicta watch shattered after a very light impact, I thought I might have better luck than others. Unfortunately, I am also having a very bad experience. My watch was actually registered with Invicta in advance and I followed the company's instructions to the letter in preparing and shipping the watch. I printed the return paperwork, packed the watch carefully, included the $28 (outrageous, by the way) money order for return shipping of the watch, and sent it via Fed Ex with delivery signature required (thankfully I paid a little extra!).
So one would expect this to be a smooth transaction... I could not have made it easier. Well, 9 days after confirmed receipt of the watch (I have the signature proof of delivery), my "repair case" still lists "awaiting receipt" of watch. My first email (a few days after they got the watch) did yield a response from a Minnie Weathers, stating that if I gave them the tracking number, they would research it. So second email, I provide the tracking number. No reply after five days. Third email today and decided to try calling again (first attempt at calling last week failed — impossibly long wait in que for a representative). This afternoon, I stuck it out for 39 minutes on hold, listening to music and periodic updates of how many people were ahead of me. I finally got through to someone! I explain that they've had my watch for 9 days and why have I not been notified of its receipt or given the quote on the repair? The extremely lame answer I received is, "Um, yes, they are running behind in that department. They are trying to get caught up on the watches they received, so it will probably be sometime next week." Okay... So you will have had my watch, which is under warranty and I shipped to you at my expense, for at least 2 weeks before you will even be able to enter it into your system and acknowledge you have received it? So how long exactly do I wait before I get the verdict on repair? Let alone see my watch again?
I have seen reports of others never getting their watch back at all and having wasted the $50 between shipping and return shipping fee — not to mention the loss of the watch itself. Given the way this process has started off for me, I can only hope that I'm not yet another victim of Invicta Repair.
My reputable watch maker would have this poor level of customer service at their repair center?
After this, I cannot imagine purchasing another watch from this company, and if I get no response in a few days regarding the watch I shipped to them for repair, my next step would be an out-of-state small claims judgment or pursuing the matter with Fed Ex to go after them — since they have proof of delivery.
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