Complaint / Review
TBDress
I order a dress for my bridemaid in sky blue and they decided to send me lavender. I emailed them for over a week and they email me back a smart remark for the first time as if i owed them some money

TBDress I order a dress for my bridemaid in sky blue and they decided to send me lavender. I emailed them for over a week and they email me back a smart remark for the first time as if i owed them some money. My husband grandmother always told him"The best sense is brought sense" and I brought those sense. Here is the copy of their email and what they had to say "

Thanks for your message and a good day to you.

Please do not return any items to us without our permission, otherwise we have the right not to hand your case as our policy, thanks

We would like to try our best to help you out. But up till now you haven't sent us any pictures to show the issues on your dress. So we wonder could you kindly send us the pictures now? You can just send us the pictures as ATTACHMENT with your email, the format for your pictures should be JPG, then we believe we can receive them, we'll see what we can do for you.

We apologize sincerely for the inconvenience we have caused to you, your kindly understanding will be highly appreciated, thank you so much. Looking forward to your reply.

Best regardsCindyCustomer Service Department