I used this company for customs clearance and delivery for an international shipment of antiques. They were just awful:
-the office staff barely speaks or writes english and has a hard time understanding the simplest questions.
-after many emails and much of a to do, the manager/owner? Got back and said he would address my problems and questions about the delivery. I emailed him a very specific list of instructions and questions about how i wanted the delivery. He told me he would call before the delivery was made to answer the questions and organize things.
-he never called or followed up. As soon as i paid the customs brokerage fee by CC, i got a completely unplanned and disorganized delivery of 41 pieces of furniture. It was a complete and utter mess. No bill of lading, no inventory sheets, no one with any idea what so ever what was being delivered and why.
-the delivery was poorly packed and literally thrown into the door.
They are just idiotic, irresponsible and really lame brained
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