I recently asked for a pair of boots and a bag from Aldo for my birthday. My mother ordered both online. I received the boots on my birthday and loved them! Sadly my mother said the bag did not come in yet. She said it was supposed to be shipped in six days prior to my birthday! So i called the Aldo customer service line with the order number and told them my story. First of all, the woman on the was not very pleasant. She didn't apologize and she did not act professional. She told me she would "check on it" and "see what was up". She immediately hung up the phone and did not tell me when to expect my order. When four days passed and I still did not receive my bag I emailed the company with my complaint. After three days I still did not have my order and I did not get a reply to my email. I recently called the customer service hotline enraged! This time the woman was very nice and apologized for the inconvenience. She told me my bag had not even been shipped out yet! After almost two weeks! She said she would make sure it got sent out the following day and that I would receive it in three to six business days. And you git it ladies and gentlemen, I still have not received my $40 backpack! What the heck! Being a frequent shopper I thought I would receive more respect... But now I will NEVER shop at Aldo again!
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