Complaint / Review
Verizon - OAN
Unwanted $23.58 Voicemail Charge on 9/25/04 Phone Statement

My Verizon bill reflects a charge from OAN on the 9/25/04 statement. We did not authorize this service and do not want it. We have an answering machine and do not need, nor did we request a voice mail service. The application of a service we did not request is a form of "slamming" and is not legal.

I need to know who authorized this service and must be provided a complete history of the transaction(s) that established this charge/account.

I will be in touch with Verizon as well as State and Local authorities if this charge and accompanying service, which we did not request and have not
used is not removed from my 9/25/04 and all subsequent statements. Please contact me when your records are corrected and direct Verizon to send a corrected statement reflecting the deletion of the $23.58 for your unauthorized service.