We are an all-volunteer group with a fundraising project designed to raise money for Australian Cattle Dog breed rescue. The project: a 365-day/page desk calendar. Each page was sold to ACD owners worldwide and features that owner's dog. With this and pre-sales of the calendars, we were able to collect enough money to cover print costs, and we were on our way to making a decent profit. Now we'll be lucky to break even.
We sent a $4000 deposit to Canecutter Media on July 7,04; project was to deliver Aug 31,04. From Aug 9 to Sept 2, our rep, Danny Ram, made no attempt to contact us, nor did he return our 67 phone calls or numerous emails. We got the same story as Dan in LA - they were moving, servers and phones were down, etc.
On Sept 2 - two days after our deadline - we came across the complaint filed by Dan in LA. We were devastated. We sent Danny Ram the link and he called within half an hour - first time in almost 4 weeks - with no explanation and a lot of promises. They dragged us along for another week, and the last we heard from him was on Sept. 9 when he said 200 of the 1000 ordered would be shipped the next day. They weren't.
On Sept 23, we got word from "James the boss" at CC via a third party (a whole other story!) that they would refund our deposit if we sent a letter saying our contract would be void if they did so. We did, and have received no refund.
In spite of Canecutter Media, we were able to get this done. But our new bill is about $3500 more than we had planned. That, with the $4000 we're out to Canecutter - $7500 total - equals lot of Cattle Dogs that could have been helped. I hope Danny Ram, James, Nick, Michael, Jimmy, and the rude girls who answer the phones enjoy their $4000 at the expense of the souls of these dogs.
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