In June a family signed a pre-lease agreement with Duckworth Morris Real Estate Company, at Essex Square Apartments, Watermelon Rd. Tuscaloosa, AL. According to the agreement the company had an obligation to hold the apartment and have it ready for move-in by August 15. Prior signing the agreement no information regarding pet policy was given other than that cats are allowed. The application and the agreement itself did not specify about pet policy at Essex Square.
After signing the agreement and paying a deposit, the future tenants learned that according to pet policy, dogs are not permitted in any units at Essex Square. The manager agreed to hold an apartment for the family until August 15, and that if they would find someone else to occupy the unit, they would get their deposit back. However, in the meanwhile the company leased the apartment on their own, family's deposit was forfeited. After several requests the company refuses to discuss the matter nor to refund the given deposit. Any further inquiries result in personal insults.
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