I would stay away from this company.
We tried to rent our home through them, and they required a $200 deposit, which they said they would use for repairs, etc. When we signed our agreement, our lease agent, who was sitting at our kitchen table, told us we would "not lose a single penny" if we terminated our contract. He also confirmed this again in writing in an email. However, we never received a copy of our contract, even after requesting it several times.
After two weeks of no leads on the home (when he promised the home would be leased in 13 days) we expressed concern. He immediately said he had a couple from California who wanted to look at the home and move in right away. However, they would not require the lease to be signed or a deposit to be given until the move in date, which we felt did not give us any security to move out of our home. We never saw or spoke to this couple, but were told they were turned down due to "too many judgments" on their credit record.
During this period, another weird occurrence happened. I received a call from a man I had never spoken to, saying that someone needed to come out to inspect my home, making sure it was suitable, and they needed to do it within the hour. Seeing how we had already had had an agent out, who took photographs, I thought this was very odd. I told them I would be out, and they insisted that they do the inspection without me home. I was not comfortable with a man being alone in my home, "inspecting" it, without me there. It is one thing to enter my home when bringing a client, but quite another to insist on an inspection with the owners gone.
When I told him no, he got irritated with me, and I told him I would be home later that afternoon. He said that would not work. I said how about tomorrow? He said that would not work, either. That day and time was the only time he could do his inspection, and he wanted to do it alone that morning. I was still uncomfortable and said they would need to come out when I was home.
Two further weeks passed with no interest in our home. We noticed that they were not posting our home like they said they would-only once every three days. When they would list it, we saw that they were listing if for sale (which we did not have a contract to do) and that it was for $20,000 less than we could sell our home for.
We decided to fire Texas Lease Houses. At this point, our leasing agent suddenly had another prospect, also from California, who also wanted to move in right away. We terminated to relationship immediately, recognizing the fact that the "story" and "clients" were repeating themselves. (There was obviously no client-they were telling us this to keep us on board.)
We emailed to tell them that we wanted our $200 deposit back. No answer. We called, no answer. We finally received a text message saying that we could cancel the agreement, but that they would have to charge us a $200 cancellation policy, which was conveniently the same amount as the deposit we put down for repairs. Of course this was in conflict with them telling us that we would "not lose a single penny" if we terminated the agreement.
Upon further research, we discovered that the owner of this company has had his real estate license revoked by the state of Texas and could not sell our house. Our leasing agent was also not a real estate agent, and could not post our home for sale. Also, there was no contract saying they could post our home for sale.
We have problems with this company because: 1. Did not refund our money when we terminated our agreement with them when they said they would. 2. Posted our home for sale without permission and for $20K less than we were willing to sell. 3. They did not post our house with regularity. 4. They have had their real estate license revoked. 5.insisted on doing inspections without the owner home. 6. Not requiring a lease signed or a deposit given until the move in date.
We still have their rental sign and lock box, which they have never bothered to pick up, even though we have left messages with them to do so.
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