We used Meat Head Movers and their packing service the Princess Packers the beginning of February. We had three problems with this company: unrealistic quotes, damage to property, and poor customer service after they left.
Unrealistic quotes by both the packers & movers
When they came out and gave us a bid for their services, we were really impressed. They claimed it would take 3 to 4 hours tops for the Princess Packers to box all of our stuff, and their bid was within our budget.
We are military and we move quite often and the last move, it took packers 3 days to pack all of our household goods. So we were impressed that they thought they could pack us in 3 to 4 HOURS. We mentioned this and they told us that their company is different and they provide more packers to get the job done quicker than others. We asked them if they are typically spot on when it comes to guessing how long it will take (because we are on a budget) and they assured us that they had a program that calculates it pretty accurately.in reality, it took over double the amount of time they quoted us a bid for. Costing us to be over budget by almost 75%. Then the Meat Head Movers came the next day to load all of the boxes and furniture into PODS. They also took much longer than what we were quoted, so of course this bill was also about double. I was annoyed that it cost more than double to pack and move my possessions into PODS, but at this point I still had faith I was working with a professional moving company.
Damage to property
During the packing process, one of the movers broke my queen sized head board. He had me fill out a damage report and told me we would be reimbursed for the loss. I immediately sent in the claim. A month later I get a letter in the mail saying that they will give me $42 for the head board that they broke and that is their final offer. It is not possible to replace a
headboard for $42. Being military this is obviously not our first move. EVERY other moving company, if they broke something, sends out an appraiser to look at the damaged item and then upon the appraisal sends you a check to replace the item at that value. They damaged it, so they replace it. The letter really confused me. How could a company break something and then not replace it?
Poor customer service
While we could always get a person on the phone before we paid for their service, after we paid them was a different story. I called Meat Head Movers about the letter I received saying that they would not replace the headboard, but I couldnt get the appropriate person on the phone. I left a message and it took them over a week to call me back. When I asked them how I
was supposed to replace a headboard with $42, they said that they only pay $0.60 on the pound. So if my fine china which cost at least $2,000 is shattered they will only pay me $60 if it weighs 100 pounds. We haven t looked in the PODS yet, because our new place isnt ready. So who knows what else is broken and wont be replaced. The whole reason we chose to use a moving company, is that if something was broken it would be covered. That is what they advertise. I am so disappointed and appalled at this company. I hope someone will read this review and heed caution. They are misleading and they have terrible customer service. I wouldnt recommend this company to anyone.
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