We hired Relocation Van Lines to pack move our belongings out of state.in order to not have any surprise charges, we had a representative from the company come to our home to look at our belongings to provide an accurate estimate for the move. The movers showed up as contracted on the move date and began to pack our belongings. All of this seemed to be fine.
However, the day after the picked up our stuff, they called to say the move would be double what they had quoted us! They said our stuff weighed a lot more than they had figured... However, that is why we had their rep come out to give us an in person quote. This was annoying, but it only gets worse.
They had told us our belongings would arrive in 5 to 7 days at our new home. Everything finally showed up 11 days later. Again, annoying, but not the end of the world. Then, when they started unloading the truck, it was obvious that most of our stuff had been damaged. Our furniture had clearly not been packed well. 3 of the 5 legs had been broken off our dresser, 1 leg broken on our couch, 1 leg broken in half off an antique end table... You get the picture. PLUS, our lamps which we had paid them to pack had just been put in the back of the moving truck - not in boxes - not wrapped in blankets - just sat out in the truck. So, obviously all of them were damaged.
Again, the damage was quite annoying, but not the end of the world. The annoyance turned to complete anger as we opened our boxes. It only took a few boxes to realize that we had been outright robbed. They had indeed packed us, but they had stolen items from every room in our house. They took a camcorder, digital camera, printer, 2 laptop computers, Xbox, silverware, etc.
The customer service basically did nothing. All they could do was suggest that we file a claim with their 'insurance' company. Well, their insurance provider is as sketchy as the movers are. They will only pay you $0.60/pound/item. The whole thing is a complete scam. The moving company clearly knows their movers are stealing, but they don't care because they aren't responsible since they just send their screwed over customers over to the 3rd party insurance company.
They messed with the wrong person though... I have filed a police report, a BBB report, and have my attorney prepping for a lawsuit.
0 comments