I received an offer from mci worldcom for a cellular phone and like an idiot i decided to take advantage of it. I was shipped a working phone on june 20 with one catch... It did not work.in fact for two months the phone would not work. I spent countless hours on the phone with them, sometimes long distance, in an attempt to correct the situation. Much of that time i was on hold... I was hung up on... I was told that i would have service within 48 hours... I asked to speak to supervisora and got nothing. I was given 3 seperate phone numbers... The tech end of their outfit had no idea what was going on with my phone... I was absolutely enraged. Then when they finally gave me service to a phone i really did not want but had to keep because i had a 12 month agreement... The other problems began. For two months i had no caller i.D. And to this day have no voice mail (1/15/02). Both features were part of my agreement. So was free offpeak minutes. I did not receive a bill for three months then was socked for over a thousand dollars in charges. I have called three times alone disputing the bill... They told me that i have been credited the offpeak minutes but my bill continues to show the original charges. And of course the free detailed billing is just a sheet of paper stating the amount you owe and how many minutes they say you have used. I would love so much to get out of a contract that should be void anyway due to their lack of concern. Tonight i was disconnected by an operator who did not seem to believe i had a problem. This company is a joke and how they continue to do business is beyond me.
Michael
Reading, PA
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