We had just purchased our home and needed a shed to keep our lawn mower and other gardening tools in. We decided to purchase a shed from our local Home Depot because they offered the service of putting up the shed for us (my husband was unable to do this kind of work due to a serious back injury.) We were told the men who would be putting up our shed would arrive first thing Thursday morning-the Thursday before Labor day and that the job shouldn't take more than a day.
These guys didn't show up till almost noon and barely got the footings in place—which they did incorrectly, not even checking for level. I looked out at 2:00 P.M. And saw that they were loading up their truck to leave. My husband was furious and asked them where they were going. Evidently the three men were brothers and their niece had a birthday party that afternoon. Same thing on Friday—showed up at noon after we called repeatedly to find out where they were and when they were going to show up. This day, their tools broke down after working for an hour and they were about to load up and leave when my husband went out and offered to loan them his tools. Oh, and did I mention they littered our yard with cigarette butts and drank on the job—empty beer cans every where!
Saturday it got to be 12:30 and my husband finally tracked them down. The lead guy said that they figured they'd take the day off and go fishing. My husband ordered them to get to our house and finish the job—they had nothing but the roof to put on. Sunday same excuse. It was the middle of the day Labor day by the time they finished&finally! Now this was not a huge shed.
Tuesday, we went to our local Home Depot to complain. We went to the customer service desk and asked to speak to the store manager. We were told he wasn't in yet, but the assistant manager was there. We asked to speak with her. After she listened to what we had to say, she said she was sorry but the men that were sent out to assemble our shed were sub-contractors, not actual employees of Home Depot and Home Depot hires hundreds of sub-contractors. We were told that she couldn't possibly hunt these guys down even after we supplied her with the work order. The assistant manager refused to do anything for us and we vowed never to shop there again.
Needless to say its been less than five years and the shed is completely unlevel and is actually splitting in half. We have filed a complaint with the Better Business Bureau and the States Attorney and we will not rest until they come out and fix or replace our shed. They don't stand behind their product or the workers they sub-contract to do their installations. They have lost us as customers forever along with all of our family members.
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