This is a copy of the email I sent to the Home Depot customer service center. I got a reply stating they would have someone from the store call me, but they never did. I emailed them again and told them so. They said it would go to corporate now and someone would call me, but I still got no call. I emailed them again and have had no response as of yet. I also tried the customer service line, since there is no address or phone number for corporate listed anywhere, but I was on hold for half an hour before hanging up.
I purchased a 10'x10' Princeton shed on 7/22/04. At no time did the salesperson or the manager who was also assisting me inform me of any additional items that would be needed to complete the construction of the shed. I was informed that the partially assembled shed came in 2 large boxes/crates and would not fit in my small Ford pickup, so I would need it delivered or rent their truck. When the shed was delivered, I found that it was 1 package the size of a sheet of plywood (it would have fit on my truck).
After spreading half of the unassembled shed across my lawn and starting to build it, I learned from the instruction manual that the flooring and roofing materials were not included. I have no problem putting the shed together; that is why I bought a kit and not a prebuilt shed. I do have a problem with not being informed by the salesperson and manager that I needed to purchase additional materials. If I had known this at the time of purchase, I would have looked at a prebuilt shed. After paying $700 for the shed, I do not feel it was necessary or right to have to pay $50 for delivery (which I did not need) and another $200 for flooring and roofing materials (which I should have been told were not included).
This was an extremely inconvenient situation that required additional trips back to the store, interruptions in my construction time, and more money than I wanted to spend. This problem would have been avoided if the salesperson/manager had been more informative. Something needs to be done so that future customers do not have the same situation happen to them.
I am very frustrated with this situation and hope that you can help alleviate it. In what way is Home Depot willing to reimburse me for this problem? I buy a lot from your store and feel it is better than Lowe's, but I have never had the same situation happen to me at Lowe's. I have not gone back to Home Depot since, and the store is less than a mile from my house.
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