I have signed up for a merchant account with this company, and did successfully receive a merchant account. I discussed with them that my needs included a wireless credit card terminal for the nature of my job, and I assumed I was going to receive this. I was also supposed to receive a free bonus check reader as an incentive for signing up, never received that.
I am supposed to be able to go to http://www.mymerchantinfo.com to view stats on my merchant account, but that site hasn't work since the first day I've had them.
I am paying over $2,800 for a Nurit 2080 terminal ($59/month for 48 months), which retails for under $1,000, I've seen it for sale for about $250~300 brand new. I thought for that money I'd be receiving a wireless terminal, stationary terminal, and computer software. Nope. Only the most basic credit card terminal.
I've called them up and they are very unknowledgeable with the operation of the credit card terminal.
I also called them up about the website error. The website has a programming error, one of the variables is not declared before it is used. I am a professional web developer and am very knowledgeable about ASP programming errors. They told me that I wasn't setup in the system correctly and that it should be resolved by tomorrow. This is the same response I get all the time, it will be working later, which has failed to hold up so far. Their first response was that the website is not working because they had a blackout in the area. This is not reassuring that they do not have a fail-safe system.
If you're in the mood to be lied to, overcharged, and to be mislead, I'd recommend you use this company, otherwise, stay away from Bank Card USA Merchant Services.
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